Privacy
Privacy policy
The short version: we only collect what you choose to send us, we use it to take care of you and your vehicle, and we never sell it.
Last updated: October 27, 2026
Who we are
This website belongs to My Mechanic / Off Road Werkz, an auto repair shop at 4505 Telephone Rd Ste C, Ventura, CA 93003 (BAR #AC252793). “We,” “us” and “our” mean the shop. Questions about this policy go to Brett Miller at (805) 642-8400 or offroadwerkz@yahoo.com.
What we collect
You can browse this site without telling us who you are. We only receive personal information when you send it to us:
- Booking requests: your name, phone number, email (optional), your vehicle’s year, make and model, the service you need, your notes, and your preferred day and time.
- Messages: your name, how to reach you (phone or email) and your message.
- Calls and emails: whatever you choose to tell us.
Like every website, our web host’s servers automatically log basic technical details of each visit (such as IP address, browser type and the pages requested) to keep the site running and secure. We don’t use those logs to identify you.
How we use it
- To call or email you back, confirm appointments and answer questions.
- To inspect, estimate and repair your vehicle, and to keep the repair records California law requires.
- To follow up about the work we did, including warranty questions.
We don’t sell, rent or trade your personal information, and we don’t use it for advertising.
Who we share it with
Only the people and services needed to do the job:
- Service providers that run our website and email, which process the information only to provide that service to us.
- Parts suppliers or specialists, only the vehicle details needed for your repair.
- Review service: after a visit, you may get a review request from SureCritic, which collects verified customer reviews for us.
- Government agencies, when the law requires it, such as the California Bureau of Automotive Repair.
Cookies, analytics and other websites
- No tracking cookies. This site doesn’t set its own cookies and doesn’t use analytics or advertising tools.
- Fonts: the site’s typefaces load from Google Fonts, so your browser connects to Google’s servers, which receive your IP address.
- Map: the Google Map on our Home and Contact pages only loads if you tap “Show the map.” Google may then set its own cookies under Google’s privacy policy.
- Links: links to SureCritic, Google, Yelp and Facebook take you to sites with their own privacy policies; we don’t control what they collect.
Do Not Track
We don’t track visitors over time or across other websites, and we don’t let third parties do so through our site, so a browser’s “Do Not Track” signal doesn’t change anything here.
How long we keep it
We keep booking requests and messages as long as we need them to serve you. Repair orders, estimates and invoices are kept at least as long as California law requires (currently three years).
How we protect it
The site is served over an encrypted (HTTPS) connection, and only the shop has access to what you send us. No method of sending or storing information is perfectly secure, so please don’t send payment card numbers or other sensitive details through the website.
Your choices
You can ask to see, correct or delete the personal information you’ve given us by calling (805) 642-8400 or emailing offroadwerkz@yahoo.com. We’ll respond within a reasonable time. We may need to keep repair records the law requires us to keep.
Children
This site is meant for adults arranging vehicle service. We don’t knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we’ll post the new version here and update the date at the top.